Your data, handled with care

At QPR Events and Elior UK, we collect only the necessary information to manage your bookings efficiently and securely. We adhere strictly to GDPR standards to protect your personal data and ensure transparency in how it is used.

Your data, handled with care

Information We Collect and Its Purpose

When you book an event with QPR Events, we collect details like your name, contact information, and event preferences. This data helps us tailor your experience, coordinate logistics smoothly, and keep you informed about your booking status. We may ask you if you want to recieve our marketing material. We only send this to you with your consent and you can opt out at any time.

Client Rights Under GDPR

Protecting your data with robust security

How We Safeguard Your Information

At QPR Events, we implement strict security protocols to prevent unauthorized access to your personal data. Our systems use encryption, firewalls, and regular security audits to maintain data integrity. Access to client information is limited to authorized personnel only, ensuring your details remain confidential and secure throughout your booking experience.

FULL POLICY

PRIVACY POLICY

Last Updated: 22nd June 2026

Introduction

Welcome to QPR Events.

QPR Events is operated by Elior UK and is dedicated to promoting event spaces, hospitality services, meetings, conferences, celebrations, and corporate events available through the partnership between Elior UK and Queens Park Rangers Football Club.

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

Data Controller

The data controller responsible for your personal information is:

Elior UK PLC
Elior UK Head Office
One Crown Square
Church Street East
Woking
Surrey
GU21 6HR

Email: privacy@elior.co.uk

Information We Collect

We may collect and process the following information:

Information You Provide

When you complete a contact form, enquiry form, or request a brochure, we may collect:

• Name
• Company name
• Email address
• Telephone number
• Event details
• Venue requirements
• Any information you choose to provide

Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of visits
• Referring website information
• Cookie and analytics data

How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide event proposals and quotations
• Arrange venue visits
• Deliver requested services
• Improve our website and services
• Monitor website performance
• Send marketing communications where consent has been provided
• Comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process personal data under one or more of the following lawful bases:

Legitimate Interests

To respond to business enquiries and improve our services.

Contract

Where processing is necessary to provide requested services or enter into a contract.

Consent

Where you have agreed to receive marketing communications.

Legal Obligation

Where we are required to comply with legal or regulatory requirements.

Marketing Communications

If you choose to receive marketing communications, we may send information about:

• Event offers
• Venue updates
• Hospitality packages
• Corporate event services
• Special promotions
  
  

You can withdraw your consent at any time by clicking the unsubscribe link in our emails or contacting us directly.

Sharing Your Information

We may share personal information with:

• Queens Park Rangers Football Club where necessary to fulfil enquiries
• Technology and hosting providers
• CRM and marketing platform providers
• Professional advisers
• Regulatory authorities where legally required

We do not sell personal information to third parties.

International Transfers

Where service providers are located outside the United Kingdom, appropriate safeguards will be implemented to ensure your information remains protected.

Data Retention

We retain personal information only for as long as necessary to:

• Respond to enquiries
• Provide services
• Meet legal and regulatory requirements
• Resolve disputes

Marketing records will be retained until consent is withdrawn or the information is no longer required.

Cookies

Our website uses cookies and similar technologies to:

• Ensure website functionality
• Analyse website traffic
• Improve user experience
• Measure marketing performance

You can manage cookie preferences through your browser settings or our cookie banner.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.

Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact:

Elior UK PLC
Email: privacy@elior.co.uk

Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.